I would like to pay via EFT (Electronic Fund Transfer). What do I need to know?

Please use your order number as a reference for your payment, so we can easily link your payment to your order. We recommend that a proof of payment is emailed or faxed to us as soon as payment has been made. This will allow us to secure stock for you order, although we will not ship it until your payment has been cleared into our account.
Note that if you are transferring from another bank (other than FNB), it may take up to 2 working days (usually will be the next working day) before the money reflects in our account.

How long before my payment is processed/reflected?

Generally, credit card payments are processed immediately. EFTs (Electronic Fund Transfers) take from 2 hours (intra-bank during working hours) to 2 working days, depending on the time of the day and from which bank the transfer is concluded. Cheque deposits can take up to 2 weeks.

How can I check if you have received my payment?

You can view all the payments made against an order at any time by visiting the Order Status & Tracking section and viewing the order details.

Can I use the budget facility on my credit card when buying from Nivo Interactive Shopping?

Certainly you can! Please select the appropriate budget period on the credit card payment page.

Is it safe to use my credit card on the internet, and in particular on the Nivo Interactive Shopping web site?

We use MyGate Communications (MyGate) for our credit card payment processing. All credit card details are captured directly by MyGate and are transmitted over a secure connection to them, and thereafter to the relevant bank. We do not have access to your credit card details.

MyGate Security Policy:

• MyGate Communications processes all credit card transactions on behalf of the beneficiary as agreed.
• All credit card transactions in question are encrypted using 128 bit Secure Socket Layer (SSL) encryption.
• The beneficiary’s registration documents and domain(s) are verified by Thawte, giving all parties concerned protection against identity theft in pursuit of confidential information.
• All security measures implemented by MyGate comply with leading standards and MyGate is continually reviewing and adjusting our security profile to keep aligned with these standards.
• MyGate provides safe secure credit card transactions.

If you need any further information about the security for credit card transactions on our web site, please to not hesitate to contact us.